Terms of Service

These terms form the agreement between WasteLogic Ltd and you, the customer, for the collection of waste and recyclable material from your site.

They apply to every quote, service schedule and collection unless we have both signed a separate written agreement that says otherwise. Accepting a quote, placing an order, or allowing us to make a first collection means you accept these terms.

Quotes are valid for 30 days and are based on the streams, volumes, bin sizes and access you described. Charges are set per lift, per stream, as shown on your schedule.

We may change prices with 30 days’ written notice. Prices may also change earlier if the volumes, streams or site access materially differ from what was quoted, or if a levy, landfill charge, facility gate fee or regulatory cost changes — those are passed through at cost, and we will show you the evidence on request.

All prices exclude GST unless stated otherwise.

We collect at the frequency on your schedule and make reasonable efforts to arrive inside the agreed window. Collection times are indicative, not guaranteed.

You agree to have bins accessible at the agreed collection point by the agreed time — unlocked, unobstructed, and reachable by a standard collection vehicle. If a bin cannot be reached, we may charge for the attempted collection and will tell you why.

Public holidays shift collections. We will notify you of the revised schedule in advance.

Bins may only be used for the streams named on your schedule. The following must never be placed in our bins unless a specific service for them has been agreed in writing:

• Hazardous, flammable, corrosive or reactive material.
• Liquids, paints, solvents and oils.
• Medical, clinical or quarantine waste.
• Asbestos or asbestos-contaminated material.
• Batteries, gas cylinders and pressurised containers.
• Hot ash or smouldering material.
• Concrete, soil, rubble and heavy fill.
• Anything whose disposal would be unlawful.

We may refuse to collect a bin containing prohibited material, and may charge you for its removal, correct disposal and any remediation or damage caused.

Recycling streams must be reasonably free of contamination. Where a recycling bin is contaminated beyond the receiving facility’s tolerance, we may redirect the load to landfill and charge it at the general waste rate plus a handling fee.

When that happens we will record it, photograph it, and show it on your monthly report so you can see what caused it. If contamination repeats, we will work with you on signage, bin placement and staff coaching before we review the service.

All bins, cages and equipment remain the property of WasteLogic. You agree to keep them at the agreed site, use them only for the contracted material, and keep them reasonably clean and accessible.

You are responsible for loss, theft or damage beyond fair wear and tear while equipment is at your site, and replacement is charged at cost. On termination we will collect our equipment within ten working days, and you agree to give us access to do so.

Bin lids must be able to close. Overfilled or overweight bins may not be lifted, or may attract a surcharge, at our discretion.

Unless your schedule says otherwise, we invoice monthly in arrears and payment is due by the 20th of the month following the invoice date.

Overdue accounts may attract interest at 1.5% per month and our reasonable recovery costs. If an account remains unpaid after written notice, we may suspend collections until it is brought current. Suspension does not end the agreement or waive charges.

We provide a monthly report showing weight collected per stream and where each stream went. Figures come from weighbridge dockets and on-truck scales, and are accurate to the tolerance of that equipment.

Reports are provided for your own reporting, tender and sustainability purposes. They are a record of what we collected and where we took it, not an audited assurance statement.

Unless a fixed term is stated on your schedule, the agreement runs month to month. Either of us may end it with 30 days’ written notice. Where a fixed term applies, the notice provisions on your schedule apply instead.

We may end the agreement immediately if you become insolvent, or if repeated prohibited material or unsafe access makes the service unworkable after we have raised it with you in writing.

Both of us have duties under the Health and Safety at Work Act 2015, and we will consult, cooperate and coordinate where our work overlaps.

You agree to keep the collection point safe, level and clear of hazards. Our crews may decline a collection they reasonably believe is unsafe. When that happens we will tell you the reason and what needs to change.

To the extent permitted by law, our total liability for any claim relating to the service is limited to the charges you paid for the affected service in the three months before the claim arose. We are not liable for indirect or consequential loss, including loss of profit, business interruption or reputational loss.

Nothing in these terms limits rights that cannot lawfully be excluded. Where you acquire our services in trade, the parties agree that the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, and that it is fair and reasonable to agree so.

Neither of us is liable for failing to perform because of something outside our reasonable control — including severe weather, road closures, strikes, facility or plant failure, pandemic restrictions or civil emergency.

We will resume normal service as soon as it is practicable, and you will not be charged for collections we did not make.

We handle personal information as set out in our Privacy Policy, which forms part of these terms.

We may update these terms from time to time. The current version is always on this page with its effective date, and we will give 30 days’ written notice of any change that materially affects your service or pricing.

These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction. If any provision is found unenforceable, the rest continues to apply.

Email hello@wastelogic.nz or call 0800 956 442. Postal address on request.